{"id":237,"date":"2026-09-14T07:25:52","date_gmt":"2026-09-14T07:25:52","guid":{"rendered":"https:\/\/mj88appdownload.app\/?page_id=237"},"modified":"2026-09-17T08:17:41","modified_gmt":"2026-09-17T08:17:41","slug":"support","status":"publish","type":"page","link":"https:\/\/mj88appdownload.app\/en\/support\/","title":{"rendered":"MJ88 Help &amp; Support Center: Get 24\/7 Assistance in Nepal"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"237\" class=\"elementor elementor-237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-df24626 e-con-full e-flex e-con e-parent\" data-id=\"df24626\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-640a962 elementor-widget elementor-widget-image\" data-id=\"640a962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t<style>.elementor-element-640a962{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84e5317 elementor-widget elementor-widget-html\" data-id=\"84e5317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/mj88appdownload.app\/wp-content\/uploads\/2026\/09\/mj88-help-support-center-nepal.webp\" alt=\"MJ88 Help Support Center Nepal\" >\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73e85a6 e-con-full e-flex e-con e-parent\" data-id=\"73e85a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-504dfc9 elementor-widget elementor-widget-html\" data-id=\"504dfc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<p class=\"text-paragraph\">For any queries regarding your MJ88 account, deposits, or app, please contact the MJ88 customer support team 24\/7 in Nepal via live chat, email, or in-app messaging for a prompt response. Some of the issues that the MJ88 customer support Nepal team can help with include payment issues, account recovery, and KYC verification. The replies are quick and professional.<\/p>\n<p class=\"text-paragraph\">The MJ88 24\/7 help center is established to serve the players nationwide in Nepal. In this help desk, Nepali or English-speaking agents are always available to help with any problem. In this article, you'll find all the ways to contact the MJ88 mobile app service, the most common problems that the MJ88 support service can help you with, and detailed instructions on how to solve your problem in minutes.<\/p>\n\n<h2>Ways to Contact MJ88 Nepal Support<\/h2>\n\n<p class=\"text-paragraph\">\n    <a href=\"https:\/\/mj88appdownload.app\/\">MJ88 App<\/a> offers several forms of customer support. The goal is to have all players in Nepal get support as soon as possible. They provide quick, human support to all players in English and Nepali.<\/p>\n\n<p class=\"text-paragraph\">\n    There are several types of tables you can choose from:\n<\/p>\n\n<h3>Live Chat<\/h3>\n<p class=\"text-paragraph\">The fastest, most effective option, available 24\/7. Responses take from 20 seconds to 5 minutes when dealing with urgent issues, i.e., payments or locked accounts. Click on the chat icon on the bottom right of any webpage or app, input your request in English or Nepali, and an agent will be assigned to your chat (usually within one minute). Customer service agents are real people who can assist with everything from login issues to payment problems and send screenshots.<\/p>\n\n<h3>Email Support<\/h3>\n<p class=\"text-paragraph\">For private support or to monitor your issue while it's being worked on, drop an email to the support team. It'll be answered in about 3 hours, and no more than a day. If you do this, include your account name, mark the message \"Urgent\" in big letters if you want them to answer sooner, and attach all your screenshots and transaction codes in one message. Just add a few lines about when, in what amount, via what payment method, and with a summary of the situation, and they'll get the picture immediately. This is definitely the right channel for some major administrative tasks, like closing an account, cleaning up data garbage, or pushing stuff up the chain.<\/p>\n\n<h3>WhatsApp & Telegram<\/h3>\n<p class=\"text-paragraph\">You can DM them for updates on bonuses, tickets, etc., and get a response within an hour, usually. Official links can be found in the app support or contact page in case you want to multitask while waiting.<\/p>\n\n<h3>In-App Ticketing<\/h3>\n<p class=\"text-paragraph\">A ticket system built into the <a href=\"https:\/\/mj88appdownload.app\/\">MJ88 mobile app<\/a> enables players to get a response (usually within 24 hours) for minor issues. Users can submit a ticket by going to the mobile app's Settings or Support, tapping Submit Ticket or Help Center, selecting a category (Payment, Account, Game, or Other), filling out a message, attaching files, and tapping Submit. They would receive a ticket reference number. Useful for resolving disputes over bonuses or game fairness.<\/p>\n\n<p class=\"text-paragraph\"><span class=\"default-color\">Note<\/span>: For urgent payment or account issues, live chat is the fastest & most reliable, with agents available 24\/7. Email & messaging apps are for non-urgent issues or to follow up on existing tickets.<\/p>\n\n<h2>Common Issues Handled by Our Support Team<\/h2>\n<p class=\"text-paragraph\">The MJ88 customer support team in Nepal deals with various customer service issues, including logging into accounts and resolving payment issues. Usually, the staff can address most problems in one exchange, but some might take longer or need to be escalated.<\/p>\n\n<h3>Payment & Transaction Issues<\/h3>\n<p class=\"text-paragraph\">Most queries we receive are about failed deposits, pending withdrawals (when more than 24 hours of withdrawing), transaction limits, and payment method issues (declined credit\/debit cards, stuck crypto transactions). If you share your transaction ID, a screenshot, the date and time of the transaction, its amount, and your username, we will fix it (1-4 hours).<\/p>\n\n<h3>Account Access & Recovery<\/h3>\n<p class=\"text-paragraph\">Locked accounts, forgotten passwords, suspicious activity, or to update registered phone number or email. You need your registered email or phone, full name, last transaction, and a government-issued ID. Recovery time is between 15 minutes and two hours.<\/p>\n\n<h3>KYC & Document Verification<\/h3>\n<p class=\"text-paragraph\">Prior to withdrawal, you must upload a citizenship card, passport, utility bill, and a selfie with the ID. Issues include blurry documents, name variations, expired IDs, or changed addresses. The verification process takes from 2 to 24 hours. Rejected? Resubmit.<\/p>\n\n<h3>Game & Technical Problems<\/h3>\n<p class=\"text-paragraph\">The support team also handles issues related to application technology, for example, difficulties with <a href=\"https:\/\/mj88appdownload.app\/download\/\">downloading<\/a> or crashing applications, games that are not functioning, such as freezing, disconnection, or failing to credit the expected amount of bonuses or winnings after participants completed the required wagering conditions, and alleged bugs or wrongful outcomes of games.<\/p>\n\n<p class=\"text-paragraph default-color\">Troubleshooting tips before contacting support:<\/p>\n\n<ul class=\"custom-ul\">\n    <li>Restart your device<\/li>\n    <li>Clear the app cache or reinstall the APK or PWA<\/li>\n    <li>Check your internet connection by switching between Wi-Fi and mobile data<\/li>\n    <li>Try a different game or browser<\/li>\n<\/ul>\n\n<p class=\"text-paragraph\">Most technical issues are resolved within an hour and 6 hours. For issues that directly affect the game's fairness, the support team may contact the game provider.<\/p>\n\n<h3>Bonus & Promotion Queries<\/h3>\n<p class=\"text-paragraph\">It is common for players to have questions about bonuses or wagering requirements, or about why a bonus was not applied. Support can inform players whether they are eligible, check on <a href=\"https:\/\/mj88appdownload.app\/promotions\/\">bonuses<\/a>, and apply bonuses in certain situations.<\/p>\n<p class=\"text-paragraph default-color\">Common questions:<\/p>\n\n<ul class=\"custom-ul\">\n    <li>I haven't received my welcome bonus. Why?<\/li>\n    <li>How do I check my wagering progress?<\/li>\n    <li>Can I apply for multiple bonuses at once?<\/li>\n    <li>What games contribute to the wagering?<\/li>\n<\/ul>\n\n<p class=\"text-paragraph\">Bonus-related issues are typically resolved within 1 to 4 hours. Players are advised to read the terms and conditions before claiming bonuses.<\/p>\n\n<h2>Step-by-Step Guide: How to Get Fast Resolution from Support<\/h2>\n<p class=\"text-paragraph\">You can use this guide if you want to contact MJ88 customer service sooner about your issue.<\/p>\n\n\n<div class=\"steps-grid\">\n    <div class=\"step-card\">\n       <label>Step 1: Choose the right channel<\/label>\n       <p class=\"text-paragraph\">Choose the channel according to the urgency of your issue. Urgent issues like payment issues or locked accounts are best directed via live chat with replies under five minutes.<\/p>\n    <\/div>\n    <div class=\"step-card\">\n       <label>Step 2: Prepare your information<\/label>\n       <p class=\"text-paragraph\">Collect all the information needed before contacting them. In case of payment issues, the following information must be included: Transaction ID number, transaction screenshot, date, time, amount, and username. For account issues, have your username, registered email or phone number, and government ID available.<\/p>\n    <\/div>\n    <div class=\"step-card\">\n       <label>Step 3: Write a clear message<\/label>\n       <p class=\"text-paragraph\">Please include all details and screenshots in one message so that the issue is clear and can be resolved quickly. Avoid vague messages that require follow-up questions.<\/p>\n    <\/div>\n    <div class=\"step-card\">\n       <label>Step 4: Follow Up If Needed<\/label>\n       <p class=\"text-paragraph\">If there is no response after the estimated time, reconnect via live chat after 10 minutes, or send a follow-up email after 24 hours.<\/p>\n    <\/div>\n    <div class=\"step-card\">\n       <label>Step 5: Escalate if unresolved<\/label>\n       <p class=\"text-paragraph\">Send an email with \"Escalation\" in the subject line within 48 hours with all prior emails and a request for a senior agent.<\/p>\n    <\/div>\n<\/div>\n\n\n<h2>FAQs About MJ88 Customer Support Nepal<\/h2>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d86f96b elementor-widget elementor-widget-n-accordion\" data-id=\"d86f96b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2260\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2260\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What is the response time of the MJ88 live chat team? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2260\" class=\"elementor-element elementor-element-dc30d57 e-con-full e-flex e-con e-child\" data-id=\"dc30d57\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2260\" class=\"elementor-element elementor-element-5b0d7ac e-con-full e-flex e-con e-child\" data-id=\"5b0d7ac\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9c2d39 elementor-widget elementor-widget-text-editor\" data-id=\"b9c2d39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tThe MJ88 live chat team is available 24\/7, including evenings, weekends, and public holidays, for urgent matters with a response time of 20 seconds to 5 minutes, depending on the queue.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2261\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2261\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> If I'm contacting support about a payment that failed, what details do I need? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2261\" class=\"elementor-element elementor-element-88c8276 e-con-full e-flex e-con e-child\" data-id=\"88c8276\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2261\" class=\"elementor-element elementor-element-0073283 e-con-full e-flex e-con e-child\" data-id=\"0073283\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3ad562 elementor-widget elementor-widget-text-editor\" data-id=\"c3ad562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tIf your payment has failed, please provide the transaction ID along with a screenshot of your payment confirmation, date &#038; time, transaction amount, payment method, your MJ88 username, and registered email\/phone number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2262\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2262\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Is customer service available in Nepal 24 hours a day? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2262\" class=\"elementor-element elementor-element-d8d3d6e e-con-full e-flex e-con e-child\" data-id=\"d8d3d6e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2262\" class=\"elementor-element elementor-element-fa56385 e-con-full e-flex e-con e-child\" data-id=\"fa56385\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a935515 elementor-widget elementor-widget-text-editor\" data-id=\"a935515\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYes, MJ88 customer support is open 24\/7 in Nepal via live chat, email, and messaging applications, and MJ88&#8217;s live chat support agents are available at night and during holidays to assist players\u3002\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2263\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2263\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What should I do if I am locked out of my account? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2263\" class=\"elementor-element elementor-element-1090c7c e-con-full e-flex e-con e-child\" data-id=\"1090c7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2263\" class=\"elementor-element elementor-element-7a05eb9 e-con-full e-flex e-con e-child\" data-id=\"7a05eb9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e4b450 elementor-widget elementor-widget-text-editor\" data-id=\"8e4b450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tTo recover the account, directly contact live chat with the registered email or phone, username, full name, last transaction, and if requested, scan your government-issued ID as instructed.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2264\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2264\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Can I get help updating my personal KYC details? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2264\" class=\"elementor-element elementor-element-2488657 e-con-full e-flex e-con e-child\" data-id=\"2488657\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2264\" class=\"elementor-element elementor-element-0920d3e e-con-full e-flex e-con e-child\" data-id=\"0920d3e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27a10c5 elementor-widget elementor-widget-text-editor\" data-id=\"27a10c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYes, MJ88 support can help change KYC details such as name, address, or ID documents through the support email, providing clear scans of new documents and an explanation of changes needed.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2265\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2265\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I check the status of an open support ticket? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-right\" viewBox=\"0 0 256 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.3 273l-136 136c-9.4 9.4-24.6 9.4-33.9 0l-22.6-22.6c-9.4-9.4-9.4-24.6 0-33.9l96.4-96.4-96.4-96.4c-9.4-9.4-9.4-24.6 0-33.9L54.3 103c9.4-9.4 24.6-9.4 33.9 0l136 136c9.5 9.4 9.5 24.6.1 34z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2265\" class=\"elementor-element elementor-element-19d8854 e-con-full e-flex e-con e-child\" data-id=\"19d8854\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2265\" class=\"elementor-element elementor-element-01b9dcc e-con-full e-flex e-con e-child\" data-id=\"01b9dcc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cdf01a elementor-widget elementor-widget-text-editor\" data-id=\"4cdf01a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tYou can also check in-app for tickets submitted under Settings, Support, My Tickets, in your inbox for responses from support, or reach out to a live chat agent for the ticket number.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the response time of the MJ88 live chat team?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The MJ88 live chat team is available 24\\\/7, including evenings, weekends, and public holidays, for urgent matters with a response time of 20 seconds to 5 minutes, depending on the queue.\"}},{\"@type\":\"Question\",\"name\":\"If I'm contacting support about a payment that failed, what details do I need?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If your payment has failed, please provide the transaction ID along with a screenshot of your payment confirmation, date &#038; time, transaction amount, payment method, your MJ88 username, and registered email\\\/phone 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